Error paying for RUBE editor with Paypal

General discussion about the R.U.B.E editor
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Felipeddest
Posts: 1
Joined: Sat Oct 05, 2013 7:44 pm

Error paying for RUBE editor with Paypal

Post by Felipeddest »

Hi!

I was buying the editor and this error appeared (image attached).

This is a Paypal error or the site has a bug?

Can someone help me?

(sorry for my bad english)
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error paying for RUBE.png
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iforce2d
Site Admin
Posts: 861
Joined: Sat Dec 22, 2012 7:20 pm

Re: Error paying for RUBE editor with Paypal

Post by iforce2d »

Hi Felipe
It seems that PayPal has gremlins in their system sometimes. In my server logs I have the same message to "direct your customer to PayPal". Although this error 10486 can be caused by lack of funds (eg. maxed out credit card), this problem has happened 3-4 times this year already even when there was no such issue of funds. In those cases, a direct payment did not work either and the only solution seemed to be to wait a day (or two!) and try again. You could try contacting PayPal, but to be honest that does not seem to help much. Sorry for the inconvenience. :(
gkesava
Posts: 1
Joined: Fri Nov 01, 2013 6:14 pm

Re: Error paying for RUBE editor with Paypal

Post by gkesava »

am finding the same issue is there any other way to make payment


please provide inf...............
iforce2d
Site Admin
Posts: 861
Joined: Sat Dec 22, 2012 7:20 pm

Re: Error paying for RUBE editor with Paypal

Post by iforce2d »

Felipe was able to pay a few days later. Other people were able to purchase without any problems during that time, so I don't think it is a problem with my site. So unfortunately the only fix seems to be to try again later :?
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